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The Phoenix Lido – Privacy Policy

 

1. Introduction

The Phoenix Lido is committed to protecting and respecting your privacy. This policy explains how we collect, use, and store your personal data when you use our services, visit our website, or interact with us.

This policy is in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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2. Who We Are

The Phoenix Lido operates an outdoor swimming pool and multi-use activity area, including roller skating and sports facilities.

Data Controller: The Phoenix Lido
Contact Email: [insert email address]
Contact Address: [insert address]

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3. What Information We Collect

We may collect and process the following personal data:

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3.1 Information You Provide

• Name

• Contact details (email address, phone number)

• Booking information (session times, activities booked)

• Payment details (processed securely via third-party providers)

• Any information provided in enquiries or correspondence​

 

3.2 Automatically Collected Data

• Website usage data (cookies, IP address, browser type)

• Booking behaviour and preferences​

 

4. How We Use Your Information

We use your data to:

• Process and manage bookings

• Communicate with you about your sessions or enquiries

• Provide customer support

• Improve our services and website

• Meet legal and regulatory requirements

• Send updates or marketing communications (only where you have opted in)​

 

5. Legal Basis for Processing

We rely on the following lawful bases:

• Contract: To fulfil bookings and provide services

• Consent: For marketing communications

• Legal obligation: For record keeping and safety compliance

• Legitimate interests: To improve services and manage operations​

 

6. Sharing Your Information

We do not sell your personal data. However, we may share it with:

• Payment processors (for secure transactions)

• Booking system providers

• IT and website service providers

• Legal authorities if required by law

All third parties are required to respect the security of your data.

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7. Data Retention

We only keep your personal data for as long as necessary:

• Booking and transaction records: up to [insert period, e.g. 6 years] for legal/tax purposes

• Marketing data: until you withdraw consent

• General enquiries: for a reasonable period after resolution​

 

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data (where applicable)

• Restrict or object to processing

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us using the details above.

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9. Cookies

Our website may use cookies to improve your browsing experience. You can control cookie settings through your browser.

A separate Cookie Policy can be provided if required.

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10. Data Security

We take appropriate measures to protect your data against loss, misuse, or unauthorised access. Payments are handled securely through trusted third-party providers.

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11. Children’s Data

We may collect limited data relating to children as part of bookings. This is provided by a parent or guardian and used solely for booking and safety purposes.

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12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

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13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

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The Phoenix Lido
Email: equiries@phoenix-lido.co.uk
Address: The Phoenix Lido, The Phoenix Centre, Gurnard Pines PO31 8QE

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